Privacy Policy

Effective date: November 13, 2026

This Privacy Policy explains what information PVI Technologies, LLC ("PVI Technologies", "we", "us") collects through www.pvitech.com (the "Site"), the online license account (the "Account"), our license server, and the AuthorLearn Studio desktop app (the "Software"), and how we use it. PVI Technologies, LLC, based in Oklahoma, USA, is responsible for this information.

We designed our systems to keep as little personal information as possible. We do not store your name or postal address, and we never see your card number.

Summary

• Stripe handles payment. Stripe, not us, holds your name, email address and billing details.
• We store your email address only as a keyed one-way hash. We use your actual email address only for the moment it takes to send you a license key or a sign-in code.
• The Software sends no telemetry. It contacts our server only to activate, deactivate, start a trial and check license status.
• We do not sell or share your personal information for advertising.

Payments

Purchases are made through Stripe Checkout, hosted by Stripe. Stripe collects and holds your name, email address, card and billing details under the Stripe Privacy Policy. We never receive or store your card number. Stripe sends us the checkout and payment identifiers, the purchase date and amount, and your email address so we can issue your license.

What We Store About Your License

Our license database stores only:

• Email hash. A keyed one-way hash of your email address. We cannot turn it back into your email address. We use it to let you sign in and to find your licenses when you enter your email address.
• License key. Stored encrypted.
• Purchase record. The Stripe checkout and payment identifiers, the purchase date and the amount.
• Activation records for each computer where the license or a trial is active: a one-way hash of a machine identifier; a computer label sent by the Software (by default the Windows computer name, which you can edit); the Software version; the Windows version; and the activation and last check-in dates.
• Account security settings. Your two-factor authentication setting, if you turn it on.

Email Addresses

When you buy a license, or ask for a sign-in code, we use your email address only to send that email. We then keep only the one-way hash described above, not the address itself. To send the email, the address passes through the email delivery service we use. Because we do not keep your email address, we cannot send you newsletters or marketing email, and we do not.

IP Addresses and Security

We do not store IP addresses, except as short-lived hashed entries used to limit repeated requests and protect the Site and license server from abuse. These entries are deleted within 48 hours.

The AuthorLearn Studio Desktop App

The Software runs on your computer and works offline; it reaches our server about once a week when online, and at least once every 90 days to renew its activation. It sends no telemetry or usage data, and it never sends your projects or files to us. It contacts our server only to:

• activate a license or start a trial;
• deactivate a computer; and
• check license status from time to time when the computer is online.

Each of these requests sends only the license key (where there is one), the machine identifier hash, the computer label, the Software version and the Windows version. Data leaves your computer for anyone else only when you choose, for example when you publish to, or test against, a learning management system or learning record store that you set up.

Contact Form

When you use our contact form, your message and the details you enter are emailed to us and kept in an encrypted log on our server for up to 12 months, so we can answer you and keep a record of support and refund requests. Like any email, our messages to you (license keys, sign-in codes) pass through mail servers that keep routine delivery logs, which include the recipient address. Please do not include your license key or other sensitive information unless we ask for it.

Website Analytics and Cookies

• Analytics. We use Google Analytics 4 to understand how the Site is used. We have turned off advertising personalization and Google signals. We use Google Consent Mode v2. If you are in the European Economic Area, the United Kingdom or Switzerland, analytics storage is off and no analytics cookies are set. Google receives only cookieless pings that carry no analytics cookie identifier. Google's handling of this data is described in the Google Privacy Policy.
• Strictly necessary cookie. The Account pages at /account/ use one session cookie to keep you signed in. It is needed for the Account to work and is not used for tracking.
• We do not use advertising cookies.

How We Use Information

We use the information above only to:

• sell and deliver licenses and process refunds;
• let you sign in, and manage your licenses and activated computers;
• enforce activation limits and prevent fraud and abuse;
• answer messages and provide support;
• understand and improve the Site; and
• meet our legal, tax and accounting duties.

If you are in the European Economic Area, the United Kingdom or Switzerland, our legal bases are: performing our contract with you (licenses, Account, support); our legitimate interests (security, fraud prevention, Site improvement); your consent (analytics cookies); and legal obligations (tax and accounting records).

Who We Share Information With

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share information only with:

• Stripe, to process payments and refunds;
• Google, for Site analytics as described above;
• service providers that host our Site and servers and deliver our email, which process information only on our behalf; and
• authorities or others where the law requires it, or where needed to protect our rights, our users or the public, or as part of a merger, acquisition or sale of our business.

How Long We Keep Information

• License and purchase records (email hash, encrypted license key, Stripe identifiers, purchase date and amount): 7 years after the purchase, for tax and accounting purposes.
• Activation records: while the computer is activated; deleted on request as described below.
• Rate-limit entries: deleted within 48 hours.
• Your email address: not kept after the email is sent.
• Contact form messages: kept in our private log for as long as needed to answer you and keep business records, unless you ask us to delete them and we do not need to keep them by law.

Your Rights and Choices

Depending on where you live, you may have the right to ask for access to, a copy of, correction of, or deletion of your personal information, to object to or restrict some uses, and to withdraw consent. We will not treat you differently for using these rights.

• You can see and manage your activated computers and two-factor authentication in your Account.
• On request, we can delete your activation records and your Account's two-factor authentication setting. We must keep license and purchase records for 7 years for tax and accounting reasons.
• Because we store your email address only as a hash, to find your records we will ask you to sign in or to give us your email address so we can match it.
• To make a request, use our contact form. We may need to confirm that the request comes from the license holder. If you are in the European Economic Area or the United Kingdom, you may also complain to your local data protection authority.

Security

We protect information with measures such as hashing email addresses, encrypting license keys, hosted payment pages and optional two-factor authentication. No system is perfectly secure, so please keep your license key and sign-in codes private.

International Users

We are based in the United States, and information is processed in the United States. Where the law requires it, we use appropriate safeguards for transfers from other countries.

Children

The Site, the Account and the Software are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy. We will post the new version on this page with a new effective date, and give reasonable notice of material changes on the Site or in your Account.

Contact

Questions or requests about privacy can be sent through our contact form. PVI Technologies, LLC, Oklahoma, USA.